preloader_image

Customer Services

  1. Home Customer Services
customer-services-photo

Patient and Visitor Services

Ar-Raha ensures good customer service starting with preliminary interaction at the reception, during the diagnosis and treatment delivery period. We intend to provide uninterrupted care throughout the journey duration at Ar-Raha developing a positive experience, thereby establish a communal support in connection with healthcare facilities. The Customer Service Officer visits cabin and ward regularly, listen to the patients about the related quality of services and take necessary measure to uphold the standard.

Information Desk & Call Center

Located on the way to main 10-Storied Hospital building, customers on arrival find direction to various department and services. Information related to doctors such as details of OPD Consultants, verification or updates on IPD patients, and answer relevant queries ahead of time. Desk receive all outside calls for doctor’s appointment, progress on lab test report, satisfy with appropriate information about the available healthcare facilities. It operates 24 hours every day providing wide range of enquiry supported by the Ar-Raha Information System.

information-desk
Our Doctors

Meet Our Specialist

Team

ASSO. PROF. DR. BAHAUDDIN MOLLAH

MBBS, BCS (Health), MS (Ophthal)
Departmental Head & Faco Surgeon, Kurmitola General Hospital
Chamber : SUN, MON, TUE
Team

ASST. PROF. DR. ANWAR HOSSEN

MBBS, BCS (Health), D-ORTHO (NITOR)
Special Training in Ilizarov & Deformity Correction (NITOR) National Institute of Traumatology & Orthopedic Rehabilitation
Chamber : SAT to WED
Team

DR. NOOR-E-KHUDA

MBBS, CCD (Birdem), MD (Card)
Clinical Interventional Cardiologist, National Institute of Cardiovascular Diseases (NICVD)
Chamber : SAT, TUE, WED
Team

DR. MIRAZUR RAHMAN

MBBS, BCS (Health), FCPS (Medicine), MD (Pulmonology), FACP (USA)
Consultant, Medicine, Chest Disease & Diabetes Bangabandhu Sheikh Mujib Medical University
Chamber : SAT, SUN, TUE, THURS
Team

DR. WAHID MURAD CHOWDHURY

MBBS, Diploma in Endrocrinology (UK)
Thyroid & Hormone Specialist, Ashiyan Medical College & Hospital
Chamber : SUN TO WED
Team

DR. A.S.M FORHAD KHAN

MBBS, BCS (Health)
CCD (BIRDEM), MD (Nephrology) Junior Consultant Kuwait Bangladesh Friendship Govt. Hospital
Chamber : SUN & TUE
Team

MD. UBAIDULLAH PATHAN

BSPT (DU & NITOR), PGT-MCT (INDIA), MPH (EPI, BD), MS, SLP.DU, Chamber : SAT, MON, WED
Team

ASST. PROF. DR. SAYEDUL AREFIN

MBBS, BCS (Health), MD (Gastroenterology)
National Institute of Sheikh Russel GastroLiver Hospital
Chamber : SUN & TUE
Team

DR. SADAT SHAREK RAHMAN

MBBS, BCS (Health), MD (Neurology)
National Institute of Neuroscience & Hospital Consultant, Ar-Raha Hospital & Diagnostics
Chamber : SAT & TUE
Team

DR. MD. KAMRUZZAMAN

MBBS BCS (HEALTH),
FCPS (Physical Medicine)
Chamber : SUN, MON, TUE
Team

DR. MAHMUDUL HASAN

MBBS (DMC), FCPS (Pedi-Gastro),
Consultant, BSMMU
Chamber : SUN, WED
Team

PROF. DR. BRIG GEN MD. AMINUL ISLAM

MBBS (DMC), FCPS (SURGERY)
Armed Force Medical College Hospital Advisor, CMH
Chamber : SAT, MON, WED
Team

DR. MD. MAHMUD-UR-RAHMAN (MASUD)

MBBS, BCS (Health), MS (Urology),
Specialist and Surgeon, Sir Salimullah Medical College, Midford, Dhaka
Chamber : SUN & TUE
Team

PROF. DR. JANNATUL FERDOUS

MBBS, FCPS (Gynae & Obs)
EX. Professor & Head of the Department Ashiyan Medical College Hospital
Chamber : MON & WED
Team

COL. DR. IMRANUL HASAN MURAD

MBBS, MCPS, DDV, FCPS (Dermatology & Venereology)
Grading Course in Dermatology (AFMI) Combined Military Hospital (CMH), Dhaka
Chamber : SAT & WED
Team

DR. ASHRAFUZZAMAN

BDS (Dhaka), PGT (Oral & Maxillo),
Special Trained in Cosmetic Dentestry (Thailand), Consultant, Ibn Sina D.Lab & Consultation Center.
Chamber : THURS
Team

DR. S.M. AZIZUR RAHMAN

MBBS (DMC), MS (ENT)
Assistant Professor, National Institute of Ear Nose Throat
Chamber : SUN, TUE, THURS
Team

ASST. PROF. DR. REBECCA AKHTER

MBBS, DCH, Research Fellow in John Hopkins Hospital (USA)
Consultant, Ar-Raha Hospital
Chamber : SAT, MON, TUE, WED
Team

ASST. PROF. DR. FAZLUL HAQUE

MBBS, BCS (Health), FCPS (Medicine)
Assistant Professor, Faridpur Bangabandhu Sheikh Mujib Medical College
Chamber : WED, THURS, FRI
Team

DR. SONIA RAHMAN

MBBS, FCPS (Surgery), MCPS (Surgery) FCPS (SURGERY), MRCS (EDIN BURGH, UK)
Consultant (General, Colorectal, Laparoscopy, Breast & Harnia Surgury) National Institute of Cancer Research & Hospital (NICHR)
Chamber : SUN
Team

MD. RAFIQUL ISLAM

BSPT (DU), MPT, MSLP,
Diploma in Ortho Medicine (Belgium)
Chamber : SAT to THURS
Team

DR. A.F.M. AZIZUR RAHMAN SIDDIQUE

MBBS, BCS (Health), MCPS (Surgery), MS (Urology)
Consultant, Dept. of General Surgery & Urology Kurmitola General Hospital
Chamber : SAT, MON, WED
Team

ASSO. PROF. DR. MD. NAIMUR RAHMAN

MBBS, M.S (Ortho-Surgery)
Bangabandhu Sheikh Mujib Medical University Associate Professor, US-Bangla Medical College Hospital Consultant, Ar-Raha Hospital & Diagnostics
Chamber : SAT, MON, THURS, FRI
Team

DR. SHARMIN JAHAN IVY

MBBS, CCD (BIRDEM), DDV (BSMMU) DERMATOLOGY Bangabandhu Sheikh Mujib Medical University
Consultant, Ar-Raha Hospital & Diagnostic
Chamber : SUN, TUE, THURS
Team

MAJOR DR. AJFAR SAZID

MBBS, MD (Nephrology),
Classified Nephrologist, Combined Military Hospital (CMH)
Chamber : SUN & WED
Team

DR. FOYSAL AHMED

MBBS, MD (Hepatology)
Hepatologist, BSMMU
Chamber : SAT, MON, THURS
Team

DR. BIPUL ISLAM

MBBS (DMC), BCS (Health), MS (ENT)
Assistant Professor, Shaheed Tajuddin Ahmed Medical College Hospital Gazipur
Chamber : SAT, MON, WED
Team

Dr. MOHAMMAD ANAYET ULLAH

BDS (Dhaka), MS Resident (Final Phase),
Oral & Maxillofacial Surgury, BSMMU
Chamber : SAT & WED
Team

LT. CON. DR. EMDAD HOSSAIN

MBBS, BCS (Health), MS (Ophthal)
Consultant, Combined Military Hospital (CMH)
Chamber : SAT & THURS
Team

DR. RUBAIYAN MEHBIN

MBBS, BCS (Health), FCPS (Obs & Gynae)
Gynecologist, Obstetrician and Surgeon Kuwait Moitri Govt. Hospital
Chamber : SAT to FRI
Team

DR. UMME KULSUM SONIA

MBBS (DMC), BCS (Health), FCPS (Pediatrics),
Register, Shaheed Surwardi Medical College Hospital
Chamber : SAT to FRI
Team

DR. MAHJUBIN SHAHNAZ

MBBS, MD (BSMMU) Bangabandhu Sheikh Mujib Medical University
Consultant, Ar-Raha Hospital & Diagnostic
Chamber : WED
Team

Dr. NAFISA NAWAR SUCHONA

BDS (Dhaka), PGT (Oral & Maxillo),
Oral & Dental Surgeon, Dhaka Medical College
Chamber : SUN, MON, TUE, FRI
Team

DR. MOSTAK AHAMMED

MBBS, BCS (Health), FCPS (Surgery)
Consultant (Surgery) Dhaka Medical College
Chamber : ONCALL
Team

DR. NILUFAR YEASMIN

MBBS, DGO (Gynae & Obs)
EX. Resident Surgeon Shaheed Monsur Ali Medical College & Hospital Consultant, Ar-Raha Hospital
Chamber : SUN, TUE, WED, FRI
Team

DR. RAHATUL AYIN SABIHA

MBBS (RU), DO (Ophthal), CMU
Consultant, Dhaka Medical College
Chamber : WED & FRI
Team

NURE AKTER

BSPT (DU), PMSSLP (DU)
Diploma in Orthopedic Medicine (Belgium) Mulligan Concept of Manual Therapy (India) Mobilization of the Nervous System (AUS)
Chamber : SAT to THURS
Team

ASST. PROF. DR. MD. SAIFULLAH

MBBS, BCS (Health), FCPS (Medicine)
Assistant Professor Dhaka Medical College
Chamber : SAT, MON, WED
Team

DR. LAILA SHARMIN DIBA

MBBS (DMC), MD (Pediatrics),
Consultant, Kuwait Moitri Govt Hospital
Chamber : SAT to THURS
Team

DR. SYEDA SHANJIDA RUNA

MBBS, BCS (Health), FCPS, DMU (ULTRA)
DGO (Gynae & Obs), Dhaka Medical College
Chamber : SAT, MON, THURS
Team

DR. MUNIR HOSSAIN

MBBS, FCGP, CCD (Birdem)
Family Medicine Physician, Ar-Raha Hospital
Chamber : SAT, SUN, TUE, WED, THURS, FRI
Team

DR. SAFIQUL ISLAM

MBBS, BCS (Health), FCPS (Surgery) (Gold Medalist)
Consultant, (General, Colorectal, Laparoscopy, Breast & Harnia Surgury) DGHS, Mohakhali, Dhaka
Chamber : SAT to WED
Team

DR. ABDULLAH AL MAMUN

MBBS, BCS (Health), MS (Ophthal)
Resident Ophthalmogist, National Institute of Ophthalmology (NIO)
Chamber : ON CALL
Team

DR. SHAH JASMIN BASIR TAMANNA

MBBS, BCS (HEALTH), FCPS (Gynae & Obs)
Dhaka Medical College
Chamber : SAT, MON, THURS
Team

DR. SHAHRIN CHOWDHURY

MBBS, DGO (Gynae & Obs) DMU
Gynecologist & Obstetrician Surgeon Consultant, Merry Stops Clinic
Chamber : SUN, TUE, THURS
front-desk-photo

Registration or Front Desk

Registration Desk or Front Desk assist the prospective patients for registration, get the Patient ID Card after entering the required information, and answer any query regarding the availability of OPD Consultants and other relevant service facilities. Formalities related to admission of IPD patients is also completed here.

Billing Counter

Billing is centralized using the accounting management software where only digital payment is allowed unless disrupted by any reason. All bills related to Hospital, diagnostic and any other payment is processed and received at Billing Counter. Payment to any Hospital staff is never allowed under any circumstance and in such case the Hospital Administration will not be responsible for this type of misshapen or loss.

billing-counter-photo

Book An Appointment With Your Preferred Doctor

report-delivery-photo

Report Delivery

Co-located with Call Center at the ground floor, the Report Delivery Section delivers lab investigation report to the correct patient or his/her authorized person as per the schedule mentioned in the delivery slip. Report shall not be delivered in person as hard copy or soft copy through email until the payment is found fully cleared at Billing Counter.

IPD Patient Service

Ar-Raha evolves customer service based on empathy, pro-active attitude, and respect for all. Customer Care Service Executive visit the cabin and ward every day to take care of patient’s wellbeing and ensure the required service instantly. He coordinates associated department to solve every single issue projected by the patient and recommend the options to bridge the gap in service delivery system.

ipd-patient-service-photo
complaint-resolution-photo

Complaint Resolution

Ar-Raha remains ready to receive negative feedback, investigating the prime cause of the issue, and provide solution to questions, concerns, or genuine complaints efficiently and satisfactorily as per the policy guidelines. The patient or his/her guardian is conveyed if the Management feels appropriate.

24/7

We Are Always Open

Unexpected Emergencies?

We're Here, 24/7

Empower yourself to be a constant source of support with our comprehensive 24-hour emergency assistance

contact-photo

Emergency Care Meets

Swift Response

Our 24/7 Ambulance Service Brings Help to Your Doorstep, Anytime.

contact-photo

Ar-Raha Hospital Pharmacy

Your reliable health partner, 24/7

Never Be Caught Off Guard - Medications When You Need Them, Day or Night

contact-photo